Why is This Document Important to You?

At The Mortgage Atelier, your privacy is our priority, and we’re committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect the data you share with us when you visit our website [www.themortgageatelier.co.uk] (“the website”). By using our website, you’re agreeing to the practices set out in this document, which is here to ensure you’re fully informed about how we handle your data and the rights you have.

What Data Do We Collect?

When you visit our website, we may collect some data to enhance your experience and help us improve our service. The types of data we collect are:

• Non-Personal Data: This includes technical details such as your IP address, browser type, device information, and how you interact with our website (e.g., pages visited, time spent on each page). We gather this information using cookies and analytics tools like Google Analytics to understand how visitors use our site. When you visit, you’ll be prompted to accept cookies, and by continuing to use our site without adjusting your browser settings, you agree to the use of cookies as outlined in this Privacy Policy.
• Voluntary Information: If you contact us through a form, email, or another method, we may collect personal information like your name and email address. We’ll use this information to respond to your queries and provide the support you need.

How Do We Use Your Personal Data?

The limited information we collect helps us to:

• Improve the performance and functionality of our website.
• Respond to enquiries submitted via our contact forms.
• Monitor website traffic and user behaviour so we can better understand your needs.

We don’t use this data for marketing purposes unless you’ve explicitly chosen to receive updates from us, like newsletters. In this instance, to keep you informed and support your financial journey, we may offer the option to subscribe to newsletters, updates, and marketing content, including exclusive events and expert insights.

Your Consent:

We won’t automatically subscribe you to newsletters. You’ll need to provide your consent through the website or onboarding process. When you become a client of The Mortgage Atelier, you’ll also have the option to opt-in to receive these communications, ensuring you’ve given clear consent.

Managing Your Preferences:

You’ll be asked to confirm your preferences when opting into our communications, either through our website or during your onboarding. You can opt-out at any time. Simply click the unsubscribe link in any email or contact us directly, and we’ll update your preferences. Your choices are important to us, and we’ll always respect your wishes when it comes to how we communicate with you.

Third-Party Links and Services

Our website may contain links to third-party websites or services, such as mortgage calculators or lender sites. Once you leave our website, this Privacy Policy no longer applies, so we encourage you to review the privacy policies of those sites. Please be aware that we’re not responsible for the privacy practices of third-party websites.

Data Security

We take the protection of your information seriously. While we don’t collect sensitive personal data through our website, we’ve implemented security measures to safeguard any information you provide. However, it’s important to note that no Internet transmission can be completely secure, so while we do our best to protect your data, we can’t guarantee absolute security.

Newsletter and Marketing Communications

To keep you updated and support your financial well-being, we may offer you the opportunity to receive newsletters, updates, and marketing information about our services, exclusive events, and valuable content.

Your Consent:

• Opt-In: When you become a client of The Mortgage Atelier, you will be given the choice to opt-in to receive these communications. This ensures you have provided explicit consent to receive newsletters and marketing updates.
• Automatic Enrolment: To comply with data protection regulations, we do not automatically enrol you in our newsletter. Instead, we will ask for your consent to subscribe to our newsletter. You will be able to select your preferences and choose to opt-in if you wish to receive our updates.

Managing Your Preferences:

• Opt-In: If you decide to receive our newsletters and marketing communications, you will be asked to provide explicit consent either during the onboarding process or through our website.
• Opt-Out: You can opt-out of receiving these communications at any time. Simply contact us directly or use the unsubscribe link included in each email.

We respect your choices and will ensure that your marketing preferences are managed in accordance with your instructions.

Your Rights

Although we don’t collect extensive personal data through our website (except for voluntary enquiries), if you’ve provided us with information, you have the right to:

• Access the personal data you’ve shared with us.
• Rectify any inaccuracies in your data.
• Request Erasure of your data.
• Withdraw Consent for us to contact you.

If you’d like to exercise any of these rights, feel free to get in touch with us at:

Sonya Matharu
Founder, The Mortgage Atelier Ltd
Email: contact@themortgageatelier.co.uk

The Mortgage Atelier Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority.

If you suspect any unauthorised use of your personal data, please let us know straight away so we can investigate and resolve the issue. If you have any concerns about how we’ve handled your data, you can also contact the Information Commissioner’s Office (ICO) through their website or by writing to: